Warden Privacy Policy

Have you visited one of our Patrolled Managed/Enforced Car Parks and received a Parking Charge Notice?

Our Commitment to Personal Privacy

Who we are

The Parking Ticket Company Limited (7374092) is a company registered in England & Wales whose registered office is at Layton House, 3-5 Westcliffe Drive, Blackpool FY3 7BJ. When we refer to “we” or “our” or “us”, we are referring to The Parking Ticket Company Limited.

Our Data Protection Officer (DPO) can be contacted by:

Post: Data Protection Officer, The Parking Ticket Company Limited, PO Box 622, Preston PR3 5WZ

Email: dpo@parkingticketcompany.co.uk

Telephone: 0370 6070 727

What we do

We provide management and enforcement of privately owned parking sites and by doing so, entry into one of the managed sites, may result in your personal data being obtained, retained and processed depending on whether a breach of contract has occurred. Our enforcement officers will obtain digital photographic images of vehicles including the vehicle registration number and, if a breach of the terms and conditions of parking occurs, we will use this data to pursue the driver or keeper for outstanding parking charges

The Legal Position

This privacy notice includes the following information to help you understand clearly how your data is being used:

  • The lawful basis for processing your data
  • Categories of data processed
  • What we do with your personal data

Your rights under the GDPR are as follows:

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automated decision making and profiling.

We reserve the right to object to requests if we do not agree with them. However, we will advise once a request has been made as to whether it will be accepted or not.

Right of Access

You have the right to submit a Right of Access request and this can be done via an email request to our Data Protection Officer. We will need to obtain proof of your identity before providing any information we may hold on you. Requests can be made either online – http://parkingticketcompany.co.uk/  in writing to the following address: Data Protection Officer, The Parking Ticket Company Ltd PO Box 622 Preston PR3 5WZ or by email dpo@parkingticketcompany.co.uk.

Our Legitimate Interest for processing your Personal Data

  1. The processing is necessary for a contract which has been entered into and there is a legitimate interest to do so.
  2. We are entitled to:
    • Pursue a motorist for an unpaid parking charge relating to a breach of contract.
    • Ensure safety and security and help deter/detect criminal activity.

Personal Data we Process

Postal Parking Charge

If you have received a Parking Charge Notice by post, we will have previously obtained your personal details, which will include images of your vehicle, its location and the vehicle registration number. We will also have obtained personal details of the registered keeper of the vehicle from the Driver and Vehicle Licensing Agency (DVLA).

The personal details received from the DVLA include:

  1. The name and address of the registered keeper.
  2. The make, model and colour of the vehicle.
  3. Confirmation of the vehicle registration number.
  4. Any other information that we gather, in pursuance of the unpaid fee, including information that is shared by you with us.

Your data will be held for sufficient time to enable the fee to be settled, by you or another person, and resolve any dispute. However, your data will not normally be held for longer than 6 years in such circumstances. In some circumstances your data may be held for longer than 6 years. Examples of when we may hold your data for longer are:

  • When there is an ongoing dispute which requires us to hold the data for longer than normal.
  • Where a court order has been made allowing us to pursue outstanding money after the expiration of 6 years.

 

 

Appeals

If you decide to appeal a Parking Charge Notice and we decline your appeal, then we will provide your registration number and Parking Charge Notice reference, along with the time and date of the parking event to the Independent Appeals Service (IAS) and/or the International Parking Committee (IPC). This is to allow you to contest the charge with an independent adjudicator.

Sharing your Personal Data

Your personal data may be shared to recover monies owed from a parking charge with third parties such as a payment facilitator, an external software provider, debt recovery companies, solicitors, and court officers/bailiffs where necessary to ensure compliance with your obligations under the contract.

Changes to our Privacy Policy

From time to time we may amend the way in which we process personal data. This may lead to changes in how we collect and/or use your personal information. We may amend the terms of this Privacy Policy at any time.

Contact Us

If you have any queries relating to this Privacy Notice, please contact our Data Protection Officer (DPO) by e-mail at: dpo@parkingticketcompany.co.uk or call us on 0370 6070 727.

Further Information

If you require more information about items raised in this notice we would recommend the Information Commissioner’s Office (ICO) website www.ico.org.uk. The ICO is an independent authority and the UK’s supervisory authority for information rights.